Enjoy free shipping on orders of $175 or more

Orders and shipping

How long does production and shipping take?

Every product is made to order at the time of your purchase — production and shipping times vary by product and are noted on each product page.

Do you ship to Canada and the United States?

Yes, Nord Country Co. ships to Canada and the United States. See our shipping policy for details.

How can I track my order?

You'll receive a confirmation email with a tracking number as soon as your order ships.

Returns and exchanges

Can I return or exchange a product?

Yes, see our refund policy for details and applicable timeframes.

What should I do if I receive a damaged or incorrect product?

Contact us through our Contact page with a photo of the product — we'll take care of it quickly.

Sizing and personalization

How do I choose the right size?

Check out our Size Guide for each clothing category.

Do you offer personalized products?

Our personalization offering is in development — see our Personalization page for details.

Product care

How do I care for my Nord Country Co. products?

Care instructions (washing, drying) are printed on each product's label and repeated on its product page.